When will my order ship?
Orders ship in 3-7 business days after processing times. For international orders
Connecticut residents will pay a 6% sales tax. Shipping is taxable. Others state(s) may vary.
How can I track my order?
At the footer of the page there is a "Track your order" tab located at the bottom right. Enter your order number, and email. Following this you should see the status of your package.
Does we ship internationally?
Yes, international shipping is available! International shipping starts at $15.00USD. Shipping rates may vary for certain countries.
My item arrived damaged.. what now?
Email us (firstname.lastname@example.org) with an image of the damage as well as your order number. YOU HAVE 7 DAYS TO DISPUTE DAMAGED ITEMS.
My tracking hasn't updated?
Please allow about 24-72 hours for tracking to update. If tracking is still unavailable, please contact us for further assistance. (786 429-0175)
When do you RESTOCK?
We restock weekly, dates vary depending on product availability.
How long does the 'Custom jewelry' take to make + ship.
Custom jewelry takes 3-4 weeks to prepare & processes. OUR CUSTOM ORDERS ARE HANDMADE & CRAFTED TO SATISFACTION! Therefore please be patient and allow the necessary wait time.
What types of metals do you use?
We use a variety of metals, including sterling silver, pewter, alkeme, gold plated and copper alloy. All metals used that could cause any allergic reaction are stated in the description and are priced accordingly.
What is 925 Sterling Silver?
925 Sterling Silver is an alloy of silver mixed with a small amount of another metal for durability. In its pure state, silver is too soft to be used for jewelry. It is 92.5% pure silver mixed with 7.5% of another metal, usually copper which strengthens the silver.